Frequently Asked Questions

Payments

What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express.

How do I use my account credit?
Accounts credits will automatically appear in your account when they are applied. To use your account credit, simply select to apply the existing credit to your balance during checkout.

How are taxes calculated?
Taxes on your order will be calculated based on where your order is delivered. At this time, we are only shipping within Ontario, so all orders will be taxed based on the standard taxation rate for Ontario residents.


Orders

How will I receive my products?
All of our products are shipped using Canada Post directly to the shipping address provided during checkout.

How long will it take to receive my products?
Generally, you can expect to receive your orders within 7-10 days of ordering. This includes our processing and fulfillment time as well as shipping times from our facilities to your shipping address. 

There is an issue with my order, what can I do?
We strive to ensure your complete satisfaction with every order. If there is an issue with fulfillment such as the wrong size was shipped or the wrong colour, please contact us and we will replace the product with the correct order. If you are not satisfied with your order, please refer to our Returns & Exchanges policy for instructions.

Can I change the delivery location?
Once an order has been placed, you are unable to modify the delivery location for your order.  For future orders, you can edit your shipping address through your account page to setup a different shipping address or change your shipping address.



General

How do I create an account? 
You can create your account by visiting our Registration page. You can also create a new account on our login page by clicking Create Account.

How do I get in touch with your Customer Service team?
If you have a question or concern about your order, please use our Contact form. Our contact information and hours of operation are also available on the Contact page.

How do Discount Codes Work?
You can only use one discount code at a time on the site. For example, if you have a discount code from signing up to our newsletter, it cannot be combined with one of our Aster Insider Rewards discount codes.

What is the Aster Insider Rewards Program?
The Aster Insider Rewards program is a loyalty program available to any one with an Aster Shoes account. The more you spend, the more you save. You can lean more and sign up for the program on the Insider Page


Privacy

Does my computer need to accept cookies to shop at astershoes.ca?
Yes, astershoes.ca uses a feature known as a cookie to help store and track your preferences as your shop on our website. You may refuse cookies by turning them off in your browser, but please be aware that we will not be able to track your order or automatically recognize you as an Aster Shoes user. Please see our Privacy Policy for more information.